|
2009-03-27
Rapid released solution for Head Map Creation Error (Code 01)
 Since DCEXP was developed the feature of reading data by selective head(s), we have received many positive perspectives worldwide that DCEXP can bring real business benefits by providing more efficient usability. However, according to 3 users of Data Compass, it will report “Code: 01 error” and/or “conversion error” when they tried to perform this function on the “Head Map Creation” step.
Here is our engineers’ report through substantive researches and tests on this issue:
The problem was caused by a limitation of current version of Data Compass:
- Computer built-in flash card reader
Some personal computers and notebook computers have a built-in card reader for SD Memory, Compact Flash, Memory Stick, Multimedia Card, etc.; and some of them will occupy the primary USB channel by default, even there is no flash cards inserted.
Users can solve this problem by disabling the built-in card reader device in the computer’s device manager.
- USB storage devices attached
In case users attached USB storage devices to the computer (external drive, USB drive, etc.) prior to Data Compass, they will occupy the primary USB channel which is required for Data Compass to perform the “Head Map Creation”, causing the “conversion error”.
Users can simply solve this problem by connecting DC Console prior to any other USB storage device (for example, the ShadowDisk).
Beta testing of the new version of Data Compass with RAID recovery Add-On
will be completed soon. As always, it will be available for all official users of client forum after testing process is completed. The above mentioned limitation will also be removed then.
2009-03-16
Get Data Compass RAID Recovery Add-On for Free!
The new version of Data Compass with the RAID Recovery Add-on will soon be released in 2nd April . From then on, Data Compass will be offered to our customers in 2 different versions- Standard (without RAID recovery add-on) and Premium (with RAID recovery add-on)- in different prices. However, to show our acknowledgment to the continued support from our customers, all Data Compass purchased before April 2nd, 2009, which is the release day of the add-on, will be upgraded from Standard to Premium free of charge. Customers who have not purchased Data Compass yet are welcome to take this great opportunity to save budget before it becomes more expensive.
2009-03-16
Data Compass RAID Recovery Utility is releasing!
Today we announced the RAID recovery utility add-on for Data Compass is on the way.
As we know, RAID recovery is one of the most complicated recovery processes, and therefore the cost is always very expensive.
Therefore, we engineered the cutting edge RAID recovery technology as a built-in utility in DC for the purpose of RAID system diagnosis and recovery. Now besides the capability in handling physical and logical defective hard drives, Data Compass becomes capable for RAID recovery, making Data Compass the equipment with the best cost performance ever.
1. Why RAID recovery?
RAID system may be fault-tolerant, but they are not fault proofing. While most commercial RAID implementations can tolerate the loss of a single hard drive, if bad things happen to the RAID controller or configuration (lost, damaged, reset by mistake…), your data may be compromised, thus data recovery is necessary.
RAID systems are susceptible to the same ailments that plague single hard drives, such as viruses, logical problems, human error, and physical damage. Moreover, due to their complexity, they may suffer from additional points of failure, such as server registry configurations lost, accidental RAID drive reconfigurations, RAID controller failures and multiple drive failures.
2. Basic principle of the RAID Recovery Add-on
This utility will extract the data from multiple HD in a RAID system, and work to rebuild the correct data according to a variety of RAID data array, independent from hardware array card or server system. The essence of the RAID recovery procedures is to crack the algorithm of a variety of RAID cards, or simulate the RAID card to read data intersperse among multiple segment hard drives and recompose it in a correct form to a new storage medium by analyzing the data structures of the multiple segment hard drives in the RAID system directly.
3. More Details about the RAID Recovery Add-on
· Supported RAID Series
· SNIA (Storage Networking Industry Association) Common RAID Disk Data Format Specification Revision 01.00.00 Compatible RAID 0, RAID 5, RAID 5E and RAID 5EE.
· SNIA (Storage Networking Industry Association) Common RAID Disk Data Format Specification Revision 01.00.00 Incompatible RAID 0, RAID 5, RAID 5E and RAID 5EE, includes the following vendors and types:
· HP/Compaq
· AMI Linux-standard
· Adaptec
· backward/ forward parity Dynamic
· Supported RAID Type
· RAID0
· RAID5
· RAID5E
· RAID5EE
· Supported Data Source Type
· ISO segment drive image;
· Original physical segment hard drive.
· Supported File System with DirectView/ DirectExtract Operation
· FAT File System
· NTFS File System
· Ext2/Ext3 (supported after planned upgrade)
· Supported Working Modes
· Automatic Analysis, which works in the following cases
· When there are segment drives missing;
· When the MBR is missing
· When MBR is not on sector 0
· When partition linked list is corrupted
· Automatic analysis and reconstruction of: RAID Disk Array, starting position of the data, stripe size and stripe order: Left Asynchronous, Left Synchronization, Right Asynchronous and Right Synchronization.
· High efficiency
· Manual Analysis
Similar to WINHEX, but with a easy, quick and smart operation; users can have DirectView® to the data through DCEXP utility, so to verify the manually set parameters quickly and easily.
4. What Can Data Compass Do Now:
Data recovery from physically damaged HDDs is what Data Compass designed for.
· Data recovery from HDDs with severe multiple BAD sectors, which appear because of platter surface scratch or malfunction or instability of the magnetic head assembly (MHA).
· Data recovery from HDDs that start to produce "clicking" sounds, which may be caused by corruption of sector servo labels or a MHA malfunction. If some heads or surfaces are damaged it is possible (before installation of MHA replacement) to create a copy of data using the remaining good surfaces or drive heads.
· Availability of tools for logical analysis of FAT (DBR, FAT and FDT corruption) and NTFS (DBR and MFT corruption) file systems in the software complex allows data recovery in cases, when a drive is functional and only logical data structure is corrupted.
· When used with malfunctioning drives, Data Compass complex often allows selective extraction of data necessary to your customers without reading all data from a drive ("recover data by file" without creating a complete disk image) saving a lot of time. In some cases, when drive malfunctions cause constant self-damage (like scratches on disks or instable MHA) these are the only means to accomplish this task. With the ShadowDisk technology adopted, users need not to worry about the drive degradation problem.
· Automatically rebuild and recovery from RAID system
5. Why shall I use Data Compass RAID Utility and not any other DR programs of other companies?
Here are the main differences of Data Compass RAID Utility compared with numerous data recovery programs of other companies:
· WINHEX
With Manual Analysis available only; complicated operation always in need of experience and expertise.
Does not support RAID 5E and RAID 5EE.
· Run Time
With Automatic Analysis available only; users can not have DirectView® of the rebuilt data; inconvenient operation.
Does not support RAID 5E and RAID 5EE.
· R-Studio
With Manual Analysis available only; complicated operation always in need of experience and expertise.
Does not support RAID 5E and RAID 5EE.
Note: The new version of DC with the RAID Recovery Add-on will soon be released in 2nd April. From then on, Data Compass will be offered to our customers in 2 different versions- Standard (without RAID recovery add-on) and Premium (with RAID recovery add-on)- in different prices. Meanwhile, to show our acknowledgment to the continued support from our customers, all Data Compass purchased before April 2nd, 2009, which is the release day of the add-on, will be upgraded from Standard to Premium free of charge.
2009-03-11
New version of HD Doctor Suite (Windows) released!
- All registered users of the client forum can download this update right now!
The new version 3.42 HD Doctor for WD
------ Update Log for v3.42 ------
Date: 2009-3-4
Current Version: 3.42
1. In version 3.4, when saving firmware backup, the contents of the "Track" read from the same drive will be different in the case, when the drive was loaded from different resources: Load from HDD or Load from File. The bug has been fixed in current version.
2. In version 3.4, the output directory of the firmware database was limited to the program installation folder. The bug has been fixed in current version. Output directory can be defined without limit now.
3. Feature of Firmware Module Reallocation (module deflection) for Black I HDD was appended. This feature allows users to get rid of the physical bad sectors in SA and rebuild specific modules on spare sectors.
|
